Educational problem solving is among the greatest opportunities that available to provide students of all ages with a wide variety of educational opportunities. The Internet is effectively utilized to extend collaborative problem solving activity across the globe. Educational problem solving programs are, to date, the least known type of Internet-based activity that includes precollegiate students, however they are perhaps the most promising demonstrations of how effective synchronous connectivity can be utilized to support and improve educational experiences. The most basic definition of Problem solving in education is “the process of identifying and addressing problems”. Problem solving can involve identifying potential problems and then working towards solutions by developing plans to address those problems.
Students are invited to participate in problem solving sessions that explore their particular interests, work in collaboration with other students in a collaborative manner, and are facilitated by professional staff trained to lead and administer the session. They also have an opportunity to purchase educational products. Some of these products include worksheets that are designed to help the visitor to identify their specific needs and concerns. Problem solving interactive workbooks may provide basic information on several topics. These include general information, worksheets and examples.
Problem solving worksheets help the visitor develop a plan to overcome their particular problem. The worksheet provides information on how the visitor can solve their problem, steps to take to implement their solution, a list of resources that are required to achieve their solution and a resource list of references and further resources. The educational professional may use a variety of visual displays to present information to the visitor. Examples include graphs, charts, diagrams and animations. The visual display can be viewed by the visitor in their own browser or they can access a software package that makes the presentation available to the student in a PDF format.
An alternative to the worksheet model is the Positive Affirmations Quiz. The Positive Affirmations Quiz is part of a comprehensive training course that introduces students to college topics and gives students practice testing using “real” questions from college faculty research studies. The Positive Affirmations Quiz is facilitated by two faculty members who are professional problem solvers. The tests that the student takes part in satisfy five different levels of educational difficulty and are designed to test the applicant’s critical thinking, writing and oral communication skills.
The third type of Educational Problem Solving module found at the world s most recent personal and professional problem solving site is the Problematic Forum. This forum allows students to post their experiences and problems on the forum to obtain feedback from others in the community. Students have the opportunity to leave comments on a workbook they created themselves and post their completed workbooks there. They may also choose to create a new forum or email them to ask questions about the forum or other educational tools.
The fourth type of Educational Problem Solving module found at the world s most recent personal and professional problem solving site is the Customer Relationship Management Class. Students take this class in order to learn how to create and develop a customer relationship management plan. The coursework includes a study of basic CRM systems, identifying customers, scheduling and managing calls, and creating and managing customer loyalty programs. Students will learn about identifying customer needs, working with customers to ensure that they receive the customer support services that they require, and utilizing social media to promote customer awareness of the benefits of the merchant products and services.